基于收益管理理论的门诊预约存量控制研究

doi:10.12005/orms.2020.0073

运筹与管理 ›› 2020, Vol. 29 ›› Issue (3): 142-148.DOI: 10.12005/orms.2020.0073

基于收益管理理论的门诊预约存量控制研究

梁峰, 王玉聪, 杨力萌, 陈伟涛

南开大学商学院,天津 300071

收稿日期:2018-03-13 出版日期:2020-03-25
作者简介:梁峰 (1979-), 男, 安徽宿州人, 副教授, 主要从事运营管理和医疗系统工程方面的研究。
基金资助:
国家自然科学基金资助项目(71271122);天津市社科规划重点项目(TJGL18-007)

Capacity Control Method of Outpatient Appointments Based on Revenue Management Theory

LIANG Feng, WANG Yu-cong, YANG Li-meng, CHEN Wei-tao

School of Business, Nankai University, Tianjin 300071, China

Received:2018-03-13 Online:2020-03-25

摘要/Abstract

摘要： 门诊预约机制能够帮助医疗服务系统实现合理的资源组织与顺畅的服务流程,目前是医疗系统管理中的热点问题。论文分析了收益管理的适用性条件,提出其在医院门诊预约调度问题中应用的可行性,然后构建了门诊预约存量控制的Littlewood基础模型,并考虑患者爽约的情况,建立了超订策略下的门诊预约存量控制模型,最终用实例验证了所提出方法的实用性和有效性。

关键词: 收益管理, 预约调度, 存量控制, 超订策略, 爽约率

Abstract: This article first summarizes application of revenue management in airplane, hotel rental. Then the feasibility analysis of revenue management applying to healthcare industry is proposed. A two-class Littlewood capacity allocation models is introduced to help hospitals assign the adequate capacities in outpatient appointment scheduling problems. Considering the no-show phenomena, a revised model is presented to decide how to deal with the overbooking strategy. Finally the proposed control methods are proved to perform more efficiently at total revenue with illustrative examples.

Key words: revenue management, outpatient appointment, capacity control, overbooking strategy, no-show rate

梁峰, 王玉聪, 杨力萌, 陈伟涛. 基于收益管理理论的门诊预约存量控制研究[J]. 运筹与管理, 2020, 29(3): 142-148.

LIANG Feng, WANG Yu-cong, YANG Li-meng, CHEN Wei-tao. Capacity Control Method of Outpatient Appointments Based on Revenue Management Theory[J]. Operations Research and Management Science, 2020, 29(3): 142-148.

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基于收益管理理论的门诊预约存量控制研究

Capacity Control Method of Outpatient Appointments Based on Revenue Management Theory

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