时变情境下的企业应急决策矛盾问题分析与求解

摘要/Abstract

摘要： 企业应急决策是一个充满变化、矛盾冲突的,涉及多个领域知识的复杂决策过程,能否根据突发事件的发展过程,依照具体的决策情境有效地整合企业可利用的资源条件,化解应急决策过程中的矛盾问题冲突,生成有效的应急决策方案,成为制约应急决策有效性的难点。为此,将可拓学中转换桥方法引入应急决策,研究变化情境下的应急决策矛盾问题分析与求解。针对变化情境下企业应急决策矛盾问题进行形式化基元模型表达,构建了矛盾问题定量描述与求解的转换桥共存度函数和转换桥可拓变换函数,并给出了基于转换桥模型的矛盾问题求解策略。并以某手机制造企业为例,随着突发事件的发展变化,分析企业可利用资源和应急决策过程中的矛盾问题,并进行求解。经验证,所提方法对于分析和解决应急决策过程中不同领域知识之间的对立冲突问题是有效的。

关键词: 突发事件, 应急决策, 时变情境, 矛盾问题, 知识冲突, 转换桥

Abstract: Emergency decision-making is a complex process, full of changes and conflictes, and is involved with multiple fields. Whether the conflicts in the process of energency decisin-making can be solved and the effective program made is in difficulty allording to the development process of emergenly and the specific context of effectively integrating the enterprise resources available.Therefore, the transforming bridge of extension theory is introduced to research analysis and solutionthe conflicts in emergency decision-making. The problem of emergency decision-making is expressed by an extension basic-element model formally. The coexistence function and extension transformation function of transforming bridge are established, to describe and solve the conflict based on the transforming bridge. Suppose a mobile phone manufacturer is researched, the analysis of enterprise resources available and the contradicts of enterprise emergency decision-making are settled with the development of emergency. It is proved that the proposed method is effective in analyzing and solving the conflicts of multiple fields in the process of emergency decision-making.

Key words: emergency, emergency decision-making, time-varying context, contradictions, knowledge conflict, transforming bridge

中图分类号:

F272.3

郑康宁, 李向阳. 时变情境下的企业应急决策矛盾问题分析与求解[J]. 运筹与管理, 2011, 20(2): 28-36.

ZHENG Kang-ning, LI Xiang-yang. Analysis and Solution to Enterprise Emergency Decision-Making Contradictions in Time-Varying Context[J]. Operations Research and Management Science, 2011, 20(2): 28-36.

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