Abstract: An index set is constructed by a grounded theory approach, and on this basis, the evaluation index system of servitization performance of manufacturing enterprises is designed through the analysis of importance and correlation of indexes and examination for its reliability and validity. The study finds that servitization performance of manufacturing enterprises is composed of product performance, customer performance, financial performance and market performance. The index system, including 12 second-class indexes, has good reliability and validity. The conclusion will provide a theoretical basis for enterprise evaluation and other empirical researches.

Key words: business management, servitization performance, grounded theory, index system

摘要： 采用扎根理论方法建立指标全集,通过指标重要性分析、相关性分析以及信效度检验“三层筛选”,设计制造企业服务化绩效评价指标体系。研究结果表明,制造企业服务化绩效由产品绩效、顾客绩效、财务绩效和市场绩效4个维度构成,指标体系涵盖12个二级指标,具有较好的信度和效度。研究结论为企业评价和相关实证研究提供了理论依据。

关键词: 企业管理, 服务化绩效, 扎根理论, 指标体系