智能平台下考虑主体心理行为的医疗服务供需匹配方法

doi:10.12005/orms.2018.0240

运筹与管理 ›› 2018, Vol. 27 ›› Issue (10): 125-132.DOI: 10.12005/orms.2018.0240

智能平台下考虑主体心理行为的医疗服务供需匹配方法

陈希, 王娟

西安电子科技大学经济与管理学院,陕西西安 710071

收稿日期:2015-06-19 出版日期:2018-10-25
作者简介:陈希(1982-),女,山东莒南人,教授,研究方向为管理决策分析;王娟(1989-),女,河南焦作人,硕士研究生,研究方向为管理决策分析。
基金资助:
国家自然科学基金资助项目(71473188,71101114), 陕西省自然科学基金面上项目(2017JM7001),中央高校基本科研业务费资助项目(JB170606)

Matching Method for Medical Service Supply and Demand ConsideringBodies’Psychological Behavior Based on Intelligent Platform

CHEN Xi, WANG Juan

School of Economics and Management, Xi Dian University, Xi’an 710071, China

Received:2015-06-19 Online:2018-10-25

摘要/Abstract

摘要： 基于智能平台的新兴医疗服务模式,可以有效缓解患者“看病难”问题。本文针对智能平台下医疗服务供需双方匹配的现实问题,提出了一种考虑主体心理行为的决策方法。在该方法中,考虑了医疗服务过程中主体的期望和犹豫不确定的心理特征。首先,比较双方主体在不同指标下的期望水平和评价信息之间的差距,计算得到双方差异度,并通过集结运算分别获得了双方满意度;在此基础上,分别以医疗服务供需双方的满意度最大为目标,构建了智能平台下医疗服务供需匹配的多目标优化模型,通过模型求解可得到最优匹配结果;最后,通过算例分析说明了本文提出方法的可行性和有效性。

关键词: 智能平台, 医疗服务, 心理期望, 犹豫模糊集

Abstract: Based on intelligent platform, a new medical service model can effectively relieve the problem with which people see the doctor hardly. According to the actual problem of matching medical service supply and demand based on intelligent platform, a method considering psychological behaviors is proposed in this paper. In this method, the aspiration levels of bodies’ and the hesitant and uncertain psychological characteristics are considered. Firstly, the deviation degree of different criteria is calculated by comparing aspiration levels with evaluation information. Then, the satisfaction degree of medical service supplier and demander is calculated. On this basis, a multi-objective optimization model is developed to maximize the satisfaction degree of medical service supplier and demander. By solving the model, the optimal matching results can be obtained. Finally, an example shows the feasibility and effectiveness of the proposed method.

Key words: intelligent platform, medical service, psychological aspiration, hesitant fuzzy set

中图分类号:

R197.1

陈希, 王娟. 智能平台下考虑主体心理行为的医疗服务供需匹配方法[J]. 运筹与管理, 2018, 27(10): 125-132.

CHEN Xi, WANG Juan. Matching Method for Medical Service Supply and Demand ConsideringBodies’Psychological Behavior Based on Intelligent Platform[J]. Operations Research and Management Science, 2018, 27(10): 125-132.

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智能平台下考虑主体心理行为的医疗服务供需匹配方法

Matching Method for Medical Service Supply and Demand ConsideringBodies’Psychological Behavior Based on Intelligent Platform

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