[1] Stavrulaki E, Davis M M. A typology for service supply chains and its implications for strategic decisions[J]. Service Science, 2014, 6(1): 34-46. [2] Cho D W, Lee Y H, Ahn S H, et al. A framework for measuring the performance of service supply chain management[J]. Computers & Industrial Engineering, 2012, 62(3): 801-818. [3] Liu W, Ge M, Yang D J. An order allocation model in a two-echelon logistics service supply chain based on the rational expectations equilibrium[J]. International Journal of Production Research, 2013, 51(13): 3963-3976. [4] Liu W, Xie D, Xu X. Quality supervision and coordination of logistic service supply chain under multi-period conditions[J]. International Journal of Production Economics, 2013, 142(2): 353-361. [5] Zhang C H, Xing P, Wang J W. Quality effort decision in service supply chain with quality preference based on quantum game[J]. International Journal of Modern Physics C, 2015, 26(7): 1550073. [6] 孟丽君,黄祖庆,郭小钗.二级物流服务供应链的契约协调机制研究[J].运筹与管理,2014,23(2):107-115. [7] 李新明,廖貅武,刘洋.基于SaaS模式的服务供应链协调研究[J].中国管理科学,2013,2(21):98-106. [8] 柳键,舒斯亮.考虑努力水平影响的服务供应链协调[J].计算机集成制造系统,2014,20(12):3125-3133. [9] 付秋芳,赵淑雄.基于多目标二层规划的服务供应链服务能力协同决策模型[J].中国管理科学,2012,20(6):61-68. [10] 张智勇,赵俊,石园.需求规模下养老服务供应链质量决策分析[J].预测,2013,32(4):46-51. [11] Koufteros X, Droge C, Heim G, Massad N, Vickery S. Encounter satisfaction in e-tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction[J]. Decision Sciences, 2014, 45(1): 5-48. [12] 严帅,李四杰,卞亦文.基于质保服务的供应链契约协调机制[J].系统工程学报,2013,28(5):677-685. [13] Yee R W Y, Lee P K C, Yeung A C L, et al. The relationships among leadership, goal orientation, and service quality in high-contact service industries: an empirical study[J]. International Journal of Production Economics, 2013, 141(2): 452-464. [14] Hsu V N, Xu S H, Jukic B. Optimal scheduling and incentive compatible pricing for a service system with quality of service guarantees.[J]. Manufacturing & Service Operations Management, 2009, 11(3): 375-396. [15] Liu W H, Xie D. Quality decision of the logistics service supply chain with service quality guarantee[J]. International Journal of Production Research, 2013, 51(5): 1618-1634. [16] Zehendner E, Feillet D. Benefits of a truck appointment system on the service quality of inland transport modes at a multimodal container terminal[J]. European Journal of Operational Research, 2014, 235(2): 461-469. [17] Pan W, Yu L, Wang S Y, Wang X J. A fuzzy multi-objective model for provider in data communication service with different QoS levels[J]. International Journal of Production Economics, 2014, 147: 689-696. [18] 王文隆,刘新梅.基于服务质量保证策略的定价、补偿和缺陷承诺[J].管理学报,2014,11(9):1390-1395. [19] Larsen E R, Morecroft J D W, Thomsen J S. Complex behavior in a production-distribution model[J]. European Journal of Operational Research, 1999, 119(1): 61-74. [20] Xiao T, Xu T. Pricing and product line strategy in a supply chain with risk-averse players[J]. International Journal of Production Economics, 2014, 156: 305-315. [21] Chen X, Shum S, Simchi-Levi D. Stable and coordinating contracts for a supply chain with multiple risk-averse suppliers[J]. Production and Operations Management, 2014, 23(3): 379-392. [22] Xie G, Yue W Y, Wang SY. Quality investment and price decision in a risk-averse supply chain[J]. European Journal of Operational Research, 2011, 214: 403-410. [23] 代建生,孟卫东.风险规避下具有促销效应的收益共享契约[J].管理科学学报,2014,17(5):25-34. [24] McCoy J H, Lee H L. Using fairness models to improve equity in health delivery fleet management[J]. Production and Operations Management, 2014, 23(6): 965-977. [25] Katok E, Olsen T, Pavlov V. Wholesale pricing under mild and privately known concerns for fairness[J]. Production and Operations Management, 2014, 23(2): 285-302. [26] Burg E, Oorschot K E. Cooperating to commercialize technology: a dynamic model of fairness perceptions, experience, and cooperation[J]. Production and Operations Management, 2013, 22(6): 1336-1355. [27] 丁川,王开弘,冉戎.基于公平偏好的营销渠道合作机制研究[J].管理科学学报,2013,16(8):80-94. [28] Ma L, Zhao Y, Xue W, et al. Loss-averse newsvendor model with two ordering opportunities and market information updating[J]. International Journal of Production Economics, 2012, 140(2): 912-921. [29] Deng X, Xie J, Xiong H. Manufacturer-retailer contracting with asymmetric information on retailer’s degree of loss aversion[J]. International Journal of Production Economics, 2013, 142(2): 372-380. [30] Liu W, Song S, Wu C. Impact of loss aversion on the newsvendor game with product substitution[J]. International Journal of Production Economics, 2013, 141(1): 352-359. [31] Chen X, Hao G, Li L. Channel coordination with a loss-averse retailer and option contracts[J]. International Journal of Production Economics, 2014, 150: 52-57. [32] 郝忠原,李娟,沈厚才.供应链中考虑零售商损失规避的交易契约研究[J].管理工程学报,2014,(3):174-180. [33] Liu Q, Shum S. Pricing and capacity rationing with customer disappointment aversion[J]. Production and Operations Management,2013, 22: 1269-1286. [34] Banker R D, Khosla I, Sinha K K. Quality and competition[J]. Management Science, 1998, 44(9): 1179-1192. [35] Gupta S, Loulou R. Process innovation, product differentiation, and channel structure: strategic incentives in a duopoly[J]. Marketing Science, 1998, 17(4): 301-316. [36] Hill A V, Hays J M, Naveh E. A model for optimal delivery time guarantees[J]. Journal of Service Research, 2000, (3): 254-264. [37] Liu W H, Xie D. Quality decision of the logistics service supply chain with service quality guarantee[J]. International Journal of Production Research, 2012, 51(5): 1618-1634. [38] Li M H C. Quality loss functions for the measurement of service quality[J]. International Journal of Advanced Manufacturing Technology, 2003, 21(1): 29-37. |