企业关系视角下的知识流程外包策略研究

doi:10.12005/orms.2021.0338

运筹与管理 ›› 2021, Vol. 30 ›› Issue (10): 220-226.DOI: 10.12005/orms.2021.0338

企业关系视角下的知识流程外包策略研究

欧阳智^1,2,3, 苏秦^2,3

1.贵州省公共大数据重点实验室贵州大学,贵州贵阳 550025;
2.西安交通大学管理学院,陕西西安 710049;
3.机械制造系统工程国家重点实验室,陕西西安 710049

收稿日期:2015-04-28 出版日期:2021-10-25
作者简介:欧阳智(1987-),男,四川安岳人,博士,校聘副教授,研究方向:服务外包,知识管理;苏秦(1963-) ,女,河南民权人,教授,博士生导师,研究方向:质量管理,供应链管理。
基金资助:
国家自然科学基金重大项目(71390330);国家自然科学基金面上项目(71371151);教育部人文社科基金(13YJA630078)

Study on Knowledge Process Outsourcing from the Relation View of the Firm

OUYANG Zhi^1,2,3, SU Qin^2,3

1. Guizhou University, Guizhou Provincial Key Laboratory of Public Big Data, Guiyang 550025, China;
2. School of Management, Xi'an Jiaotong University, Xi'an 710049 , China;
3. State Key Laboratory for Manufacturing Systems Engineering, Xi'an 710049, China

Received:2015-04-28 Online:2021-10-25

摘要/Abstract

摘要： 基于企业的关系视角,讨论了企业选择知识流程外包的可能动机。具体而言,在控制服务成本差的背景下,考虑企业间协同合作产生的关系租金与知识传递的信息粘性对企业选择外包策略进行分析。区别于传统基于服务成本差的外包策略,结论指出由于存在信息粘性的影响,服务提供商仅仅具有较高信息处理能力是不能保证企业选择外包。同时指出,即使当服务提供商不具有任何成本优势,基于合作战略的高关系租金也能成为企业选择知识流程外包的又一动机。通过将成本优势和关系优势进行比较,我们指出两类优势对于企业的外包绩效具有互补性,对于企业进行知识流程外包的决策具有替代性。

关键词: 知识流程外包, 企业关系视角, 信息粘性, 协同服务

Abstract: From the relation view of the firm, the paper investigates the potential motivations for adopting Knowledge Process Outsourcing (KPO). Specifically, excluding the differentials of service costs of two firms, it analyzes the KPO strategy considering the relational rents derived from the collaborative coproduction and transfer costs due to the information stickiness. Distinguished from the outsourcing motivation of service-cost gap, the paper finds out that it could not be enough for KPO adoption if the service provider merely has lower cost than the firm. Besides, it shows even if there's no difference among the service costs, the firm still can select KPO strategy due to high relation rents. With comparison of cost and relational vantages, the paper points out their complementarity on the outsourcing performance and the substitution effect on the KPO selection.

Key words: Knowledge Process Outsourcing, relation view of the firm, information stickiness, collaborated Service

中图分类号:

欧阳智, 苏秦. 企业关系视角下的知识流程外包策略研究[J]. 运筹与管理, 2021, 30(10): 220-226.

OUYANG Zhi, SU Qin. Study on Knowledge Process Outsourcing from the Relation View of the Firm[J]. Operations Research and Management Science, 2021, 30(10): 220-226.

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企业关系视角下的知识流程外包策略研究

Study on Knowledge Process Outsourcing from the Relation View of the Firm

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